Middle-Brook Regional Health Commission        

CUSTOMER SERVICE

As part of a larger effort to incorporate quality improvement activities into all aspects of our work, we are actively seeking customer feedback for all of our services.  Because we have so many different types of customers, we are developing a variety of customer satisfaction tools. These customers include direct service recipients such as those who receive a flu shot each year, those who vaccinate their pets against rabies, restaurants and other facilities we inspect, and those who request marriage and birth certificates, just to name a few.  Our goal is to ensure that the Commission is best meeting the needs of the communities it serves.  The only way to assess that is to ask directly. Public health agencies across the state and country have been undertaking similar processes.

We began the effort in November 2008, by surveying individuals who received flu vaccines or whose pets were vaccinated against rabies.  Participants were asked to evaluate the clinics for efficiency, convenience of location and schedule, and the quality of staff interaction. In late February 2009, we will begin distributing customer satisfaction surveys to facilities that are inspected by the Commission, as well as to individuals who visit the Registrar’s Office seeking birth, death or marriage certificates.

Residents can also provide feedback for our cable program, Public Health Matters, which airs on local cable stations throughout Somerset and Middlesex counties.

See our three online surveys to the right. The Commission will routinely review the feedback from all surveys, and where needed, adjust processes and systems that are identified as not best meeting the needs of the public.  For more information about this initiative, contact Health Officer Kevin Sumner or Health Educator Colleen McKay Wharton.

We want your feedback! Please click the appropriate area below:

• If you are a facility that was recently inspected by the Health Department, please complete this Satisfaction Survey for recently-inspected facilities Click Here to take survey
• If you recently requested a birth certificate, death certificate or marriage certificate,
Click Here to take survey
• If you have watched our public access cable program, 'Public Health Matters', give us your feedback here!

Watch for more ways to provide feedback  coming soon!

 

CUSTOMER SERVICE STANDARDS

Providing the foundation of MBRHC's quality improvement effort is the development of Customer Service Standards. These standards, which are targeted for completion in the Spring of '09, create the framework upon which our satisfaction surveys are based. Standards will be posted here upon completion.